Grief! What am I missing? Thank you SO MUCH. I had enabled 'Email-to-Case' in my because of which, I am getting the following error while trying to complete the challenge. I am stuck at Step 3 - Create service level and actions. I'd bet that the solution is to "clone" not rename. If you have additional questions, please give us a call and reference case {!Case.CaseNumber}. Hi, I am constantly getting "We can't find the Cloudy Weather reusable email. For the final part of Challenge 2, under the "Support Is a Team Sport" portion of the requirements, it talks about creating Customer Contact and Support . Ensure the Macro adds the Cloudy Weather response sent reusable text to the description.Please help. I started the whole of the following steps in this section with the objective of creating a macro. This way, I can take a deeper look. Couldn't figure out where I go wrong.. What profile did you clone to create Cloud Team Billing Support? Service Cloud Specialist Superbadge - 4,5,6,7.
Service Cloud Specialist Superbadge - 1,2,3 - Blogger Activate your knowledge groups and sub-groups. This is my current version name. This thing is just hosed and I'm only on #2. I have checked all of these things and my challenge still gives me the 'We can't find Entitlements on the Case Lightning Page. Also, my email-to-case and email on demand are checked. He laughs when I poke his nose and tries to take toys out of my hand.
Salesforce projects, superbadges, and sample apps - Index I have enabled the knowledge user check box in the user profile. I may be overthinking this, but want to make sure they aren't twisting the terminology on us like they tend to do with Superbadges. this blog is beneficial and great information to share with us. I'm not sure I would have figured that out if I didn't stumble across this forum. By creating separate question and Answer fields in Knowledge,I was able to complete the challenge. Thanks for your time! Your message said "violation action after 10 minutes: create case" - but I'm pretty sure you meant task. Do your routing configurations tie to the correct queues? stuck on challenge 7 my error is below Challenge Not yet complete here's what's wrong:We can't find the correct report format. Ensure a High Priority Task is created for the case owner to contact the customer.Please do the needful. No idea what is missing. any ideas? Hello, I passed the first challenge but i still have a question. I got the stages added - its the 'and assign' that's hanging me up. Challenge Not yet complete here's what's wrong:We can't find the Support: Cloudy New Email template. Create the Cloudy Technical Team support process! Could you suggest how to troubleshoot it ? . 43 are for Admins. I get the following error "Ensure you set up Email Routing to work without having to install the Email-to-Case agent behind a network firewall." Does it work? (jealous? Keep up the good work. It has to be so simple. to your account. Ensure you create the 'Question Long Text Area' fieldI am getting the above error.Can you pls guide me through. I also confirm that no additional code exists in this org. Right now he' taking a nap.so I'm off to edit some reports! I added the email action for both Classic & Lightning case layout but i do not see the Email button and when i test the console, i can not send and email. Coild you please help me out? I am facing issue on challenge 4 as I am not getting fair idea where to start I have created all the queues enabled Email-to-case but I need a starting point as where to start. Cloudy Technical Team is correct name wise for both the record type and the process. Any clues as to what I might be missing? Back to the superbadge. Was this badge FUN or what?! Enable email-to-case and Enable on-demand service should be enabled for surethe rest is just guessing. My bet is that you are overlooking one line of the instructions: "Maria has recommended that you set up an automated system that will reply to customers on all new cases generated by email" If you'd like to email a few screenshots to rebecca@capstorm.com , I am happy to take a look. Ensure you have created the Support: Cloudy New Email from the Case email template.I already created Email Template with a name Support: Cloudy New Email from the Case. I am struggling with this part from step 6.Challenge Not yet complete here's what's wrong: We can't find the Recipient field in the email template. In the worst conditions, Ursa Major panels produce ~25% of maximum power. sportsbet
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Service Cloud Consultant Certification Guide & Tips Hello. Issue was with the Lightning Page Layout. As with any Superbadge on Trailhead, you'll do better if you work through the instructions step by step rather than going by the errors you get from Check Challenge. It is hard to give many hints about this step without giving away too . Ensure you add a way for agents to customize who is assigned to each role for each case.I have already added the roles Edit | Replace Customer Contact Read OnlyEdit | Replace Support Lead Read/WriteAppreciate your help. Thanks in advance. https://trailhead.salesforce.com/en/content/learn/modules/reports_dashboards/reports_dashboards_report_types, Hi i am stuck at step 4 with the error"Challenge Not yet complete here's what's wrong:We couldn't find the Advanced Cases configuration. hmmm You do not want to enable all of the checkboxes. I am also stuck in Challenge 5 with the "Challenge Not yet complete here's what's wrong: We can't find that Case Agents have access to Knowledge. Thanks! I had problem with the chart, now everything is correct. Hi Trailhead Baby, I am stuck in Challenge 6, keep getting error:Challenge Not yet complete here's what's wrong: We can't find the 'Send Email' macro. I am getting this below error. "Not able to figure out what is wrong here. Ensure Agents have access to Knowledge when viewing a Case". Trailhead Baby, THANK YOU SO MUCH!. Review the steps to update the Utility Bar to include a way to automate the completion of otherwise manual tasks. Think of this like a Sales Process. where you have opportunity stages associated with the process. If the action is missing from the page layout, it will not show up as an option in the feed. Ensure the Entitlement Field is visible to the System Administrator ProfileI've checked the console app, even gone through the SA profile, but i don't seem to understand what needs to be done. I am right now @ step 6. hope to finish the superbadge now soon.!!! Configure a named credential and remote site according to the specifications outlined in the business requirements.
Selling with Sales Cloud Specialist Superbadge - YouTube Hi I'm working on challenge 3 and I'm getting this error "We can't find Entitlements on the Case Lightning Page. It is now working. It also removed the approval steps from Process Builder and highlighted (with *'s) the prerequisite items to building my process. That is frustrating! I would also like to contribute in your knowledge by providing you wonderful information on top 10 UI/UX trends in 2022 . Hello Trailhead Baby,Getting Below Error Message on Step 4Challenge Not yet complete here's what's wrong:We couldn't find the Advanced Cases configuration. I was creating 'wrong queue' queue . Copyright 2000-2022 Salesforce, Inc. All rights reserved. I like your blog.Devops Online Training in HyderabadLearn Devops Online. You write beautiful things. Do you have "Billing Topics" as a top data category with the 2 sub categories? This is so annoying. I am getting mad over this error now. Getting the error messageChallenge Not yet complete here's what's wrong: We can't find the status 'Wrong Queue'. I enabled knowledge, and as system admin, i checked and verified I have all needed permissions. Ensure that new Low Priority Cases are routed automatically to the Basic Case Organizer. What item is on your lightning Case page layout to show Entitlements? The instructions for configuring these rules are given directly to you dont skim read the paragraphs because the odd word will tell you how to configure whats needed. Once this was done, I passed the 3rd challenge section. Review the steps to ensure you configure the Case Stages for the Cloud Technical Team Lifecycle.". The demand for UI/UX design implementation is continuing to grow. After editing the service console, you might have to edit the new profiles. In all case page layout I have enabled Knowledge Sidebar in each case page layout, Useful Information, Thank you for sharing these, its so helpful.Reusable badgesHotel Name Badges, Thanks for sharing your valuable information Salesforce CPQ TrainingSalesforce CPQ Online Training, uak bayankilis bayanosmaniye bayansiirt bayanmu bayanbartn bayansivas bayanile bayanayvalk bayansultangazi bayan, malatya bayanar bayanadana bayanedirne bayanzonguldak bayanrize bayanbalkesir bayankarabk bayankrehir bayankonak bayan. However I successfully created this console in my playground.Challenge Not yet complete here's what's wrong:We can't find the 'Cloud Support Service Console'. How can you update it as status field is inactive dring recording procedre? Did you start with a clone of the correct profile? We can't find the 'Customer Case Team' role. Don't be worried if you are updating several page layouts plus the console app. Even though I created the Case Assignment Rules to achieve this I am getting the below error, please help !!! Think about the number of times you need to reuse a milestone the business rules are not the same for each occasion, Make sure your profile can see the specific fields on the Case that deal with the SLA management process, You can track progress through the process through a standard Lightning component which needs to go onto the record page. Thanks for the help! Trying new things- my baby brother practiced crawling through a tunnel. thanks a bunch. Is there an "email template" in the "email template" object? Ensure Agents have access to Knowledge when viewing a Case.not sure what I am missing here?1. Search for an answer or ask a question of the zone or Customer Support. Below are tips and gotchas for each report / dashboard. I fixed it, it was a really stupid mistake. I think I have all the necessary information correct:- I have a category called 'Billing Topics' with the correct API name (group unique name)- It's active- It is assigned to knowledge under the Category Assignments- I have the correct sub-categories, which are also active.However, I am still receiving this error. I enjoy playing on Trailhead, taking long walks with mommy, watching the Florida Gators with daddy, and chasing my two dogs. I'm whole again. Skip Main Navigation. I have created data categories and Subcategories and have activated.But have issue with the above error. Ensure this task is automatically created when case type is electrical and reason is performance and status is working. I dont see any check box under layout properties of Knowledge. If you want to check the support process' api name, you can extract via data loader. I'm stuck on Challenge 6, creating the macro. I tried to rebuild the report in another playgorund but this error occurs agin: We can't find the result 'Sort: Descending' in Grouping1. This is my journey- a normal kid by day- a Trailhead explorer by night. Does anybody have a moment to help? Executive Report Tips: SolarBot Loyalty Revenue This report is tricky, but I don't want to give away the solution! I ran into the same issue. I'm sure you've done this but is omin-channel enabled? Ensure you group report results correctly. Hello there,I am stuck on Challenge 5I keep getting the error "Challenge Not yet complete here's what's wrong:We can't find a data category called 'Billing Topics'. Sounds like an easy oops! for Challenge 7. Designers follow many disciplines to create a better online experience for everyone by improving accessibility, user research, and prototyping. Tried giving access only to the relevant objects, but still getting this error message, becoming a real nightmare for mewould really appreciate some help here, its becoming really frustrating :) Thank you very much ! Open a Case in the service console.2. Ensure you create the Cloudy Weather Resolution automated action. But I didn't complete it. Ensure the Macro sends an email to the customer.I have submit in Macro and when i run it I can see it works fine, I get the email and also the case is closed successfully.Did you find a solution? Excellent article and with lots of information. Did you check the little box to activate the entitlement process? "Please help to resolve this. on Challenge 4 of the Service Cloud Specialist and I am going around in circles :(I have: 1: . Error: "We can't find the Entitlement Name in the System Administrator Profile. The Service Cloud Consultant certification is designed for consultants who have experience implementing Salesforce Service Cloud solutions in a customer-facing role. While I'm trying to create a Macro, and adding Instructions, the Update Case tab under feed tab is not highlighted. I am also having exactly same issue, I logged in as Ada and can see knowledge article, but while checking the challenge it keep sayingWe can't find that Case Agents have access to Knowledge. The next requirement is to enable a specific feature that enables the pushing of cases to a user based on availability. Can any one help - Challenge 2 - Challenge Not yet complete here's what's wrong:We can't find macros in the Utility Bar. Note the filter. Open Support Cases You ma, I might complain about my brother sometimesespecially how he takes up so much of mom's timebut I've decided that he really is a nifty fellow. @Trailhead baby I am having same error message. Thanks. And I've included milestone tracker in the page layout. Step 4 : Service Cloud specialist challage ERROR MESSAGE : "Challenge Not yet complete here's what's wrong:Ensure you set up Email Routing to work without having to install the Email-to-Case agent behind a network firewall. Would you like to share a few more details on how you currently have things set up? 1 is checked that should not be checked. This is really a tricky one. Thank you! Leave a comment for the Trailhead Baby! If you are familiar with report and dashboards, this challenge should only take 30 or so minutes to complete. Please, anyone, tell me which steps are involved in challenge-2 and I am facing one issue. Ask Question Asked 2 years, 8 months ago. Make sure that the correct date range is selected. Hi Arthur,We see that the marco that you have build should be sending an email from "Email" feed and not from any other feed option. Case( Cloud Technical Team) Layout, I'd bet your guess about the incorrect name is correct- { Cloud Technical Team Page } is what I would try without the "{"'s. Thanks so much for responding.