We need our broadband but have been told that it could take days to fix. But heres a quick guide to the different installation terms we use, and the average timescales. The Communication Workers Union (CWU), which represents the employees at BT, said that company bosses had "stuck two fingers up" to key workers. "Where talent is a dwarf, self-esteem is a giant. I used to work for Openreach, when it was split from the main part of BT, and it was made clear to us at the time, that we must never tell end users that we were from BT Openreach. The fault is due to damage caused by someone at the customer's premises. on Your just as rude! CWU general secretary Dave Ward said: "For the first time since 1987, strike action will now commence at BT Group.". My dad is the account holder and trying to contact BT due too the unprofessional engineer and also we need the line downstairs to be working, not upstairs. If so then thats nothing to do with Openreach, theyre not one of their Contractors and wouldnt have organised for one to visit. BT SFI2 Engineer Visits - activereach Ltd. This is simply not true. Openreach Trainee Engineer Reviews | Glassdoor Our broadband then stopped working completely. Your browser either does not have JavaScript enabled or does not appear to support enough features of JavaScript to be used well on this site. This field is for validation purposes and should be left unchanged. We're an incredibly well connected and supported network of people with a strong sense of community and customer service. The engineer said you should only have one line and said to get rid of the other. I later checked the track your fault on my dads account and it still had it noted that an engineerwas supposed to come Thursday aka today, so I cancelled it. It provided a chance for them to learn new practical skills and observe the engineer installing new phone lines as well as identifying and then fixing faults. However the test carried out is only for a few seconds and its just as likely that the fault is in the external telephone network and you could be entitled to have it fixed FREE! BT then offered 25 for each missed appointment, but rejected your request for the 8 a day compensation that phone companies are supposed to offer if, after two days, service is not restored. Log intoorder trackerusing your BT ID or order reference and postcode. As a field engineer in other telecommunication companies I've found my time at openreach really bizarre. Openreach | LinkedIn The ISP said it can take up to 72 hours. You'll find up-to-date details of all charges and pricing information in BT Price List. The engineer will come into your home and disconnect your old hub, so you will briefly be without broadband. BT. Theyll aim to do this within 5 working days of you placing your order. The placements were organised following recent work between BT and Nottingham City Council who are joining forces to make free wi-fi available across much of the city centre later this year. Can Nigeria's election result be overturned? The engineer then looked at the port in the wall and started complaining about how he has no idea what they have done, as in the previous engineers. 2023 BBC. If you're an engineer, that's usually four or five days a week between Monday and Sunday. They showed their strength but on Monday they will show their generosity. Yes, please make sure you or someone in your business is available to give the engineer access to your premises. BT promised two engineer appointments but no one turned up. The Case of a 6 Year Wait for an Unfinished Openreach FTTP Build; Boss of Liberty Global Slams Openreach's "Desperate" FTTP Price Cuts; Winter 2023 Update on Project Gigabit UK Broadband Rollout; Deutsche Telekom Ponders Future of its 12.5 Percent BT Stake; Openreach UK Rebranding All its Logos and Engineering Vans BT Phone Number for Customer Service & Broadband - Selectra If you need help email your.problems@observer.co.uk. 30-03-2021 BT on Twitter: "@richthestag I've checked with Openreach and they've The engineers work to 2 time slots, 08:00 - 13:00, and 13:00 to 18:00. . Do openreach work bank holidays? - Plusnet Community Depending on the type of fault and the stage we're at in repairing it, you can do this online. What is BT Openreach? Everything you need to know Out of these, the cookies that are categorized as necessary are stored on your browser as they are essential for the working of basic functionalities of the . 13h06, I just wanted to provide to the mods and@NeilO. 13h08. Fibre Engineer - jobs.bt.com Ring sky told an engineer will come out in the next 48 hrs. BT and Openreach workers stage second strike over pay Later that afternoon my dad contacted BT complaints and spoke to a lovely lady in Newcastle who was really helpful. BT Openreach apprentice engineer Tom Dickenson: A Day in the Life Later in the evening my dad received at the exact same time, an automated phone call and a text from BT saying there would be an engineervisit between 1-6pm Wednesdayand the other stating someone was coming Thursdaymorning. However, youll need to arrange the actual installation date with the engineer, based on when youre both available for the work to take place at your premises. Complex Engineering Reception and Triage. Jobseekers in Nottingham are hoping valuable experience gained with BTs local network business Openreach will give them a better chance of finding employment in the future. He took a look and said it was related to the amount of extensions, which we said had been cut down after the fun and games of last year (My previous thread is here & with the help a lot of Neil, a great mod here, we actually got some resolution:https://community.bt.com/t5/BT-Fibre-broadband/BB-drop-outs-for-past-2months-noise-on-line/m-p/20571). If the fibre cable is not near you, it may need major external work (involving road closures for example) before an engineer can install an ONT. So, if an engineer is already visiting your premises to carry out some work, there wouldn't be a cost. Well arrange a convenient appointment when both you and the engineer are available. - Providing data governance through all operational teams in order to maintain and improve data quality. Openreach Part of BT Engaged Employer Overview 864 Reviews 685 Jobs 985 Salaries 164 Interviews 107 Benefits 7 Photos Follow + Add a Review Openreach Trainee Engineer Reviews Updated 15 Nov 2022 Find Reviews Clear All English Filter Found 50 of over 864 reviews Sort Popular Popular Highest Rating Lowest Rating Most Recent Oldest first 4.1 I know a mod hasn't had a chance to look into this yet so I just wanted to update as I know you guys are busy. Simply follow the instructions below to get your BT Broadband problem fixed without listening to hold-music. If a charge is likely, well let you know. Please only call if you have a letter from the government saying you are high-risk. During this saga, BT offered you a EE 4G mini-hub to allow broadband access, but the signal is poor in your area, with you calling it next to useless. If the work is not complex, theyll carry out all the external work required. as per usual ,engineers working across the road and our broadband goes down. Openreach will then be in touch to arrange when they can complete the work at your premises. Please enter at least 3 characters to search. Necessary cookies are absolutely essential for the website to function properly. "These are the same workers who kept the country connected during the pandemic. Depending on the provider and package you choose, you might be able to avoid paying for line installation. Mon 1 Aug 2022 02.00 EDT Thousands of BT and Openreach workers will go on strike again on Monday in a dispute over pay. So, here's where it all started working as a Phone Engineer. When you report a fault, we try and assess whether therell be a charge or not. Members of the Communication Workers Union (CWU), including call centre. Call us on0800 800 150to discuss your installation. Work programme gives an insight into life as an Openreach engineer National press office If you have a media enquiry, please contact the External Communications team at Tl: 0800 9177550 https://www.bt.com/media-enquiries Address 1 Braham Street London E1 8EE Customers If you are a customer, please call our customer service number Tl: 0800 800 150 First, Openreach will send an engineer to assess how much work is needed. Phone Engineer My background-why I left the BT Openreach Job I loved I was recently working as a service delivery Manager with 10 years' experience in the UK's largest Fiber/copper network provider (BT Openreach) , responsible for the safety and performance of large engineering teams. Our world-class training programme will teach you how to install and fix phone and broadband connections, from traditional copper networks to cutting-edge fibre optic broadband cables. Later in the evening my dad received at the exact same time, an automated phone call and a text from BT saying there would be an engineer visit between 1-6pm Wednesday and the other stating someone was coming Thursday morning. We publish our charges in our terms and conditions charges schedule. Id like to congratulate the four people who completed the programme in Nottingham and hope theyre able to put their new skills and experience to good use in the future.. Announcements, Guides & Community Updates. If you really need it fixed sooner, you'd need to pay for a higher level of service from Openreach. Of course im not too fussed as I have my broadband working, but a bit of a pain when I booked the afternoon off work to wait for them to come. If installing your FTTP needs Excess Construction Charges, well let you know before starting work.
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