Connecting your devices Your Hub can't connect to your broadband line. The connector needs to be firmly pushed into that socket, until you hear a click. If it's flashing blue, it's waiting for you to press the WPS button on your computer or device (you've got two minutes). When he's not working, you can usually find him playing video games or exploring new hiking trails. Click on your model of Hub to find out what the lights mean. Turn it off and then on and try again. This light is a security measure to let you know that your browsing isnt safe. You can go in and check this to see if the lights on your hub have been switched off. In this article we're going to explore what flashing or solid orange light means on different versions of the BT Hubs - and what action you should take next. If you have a flashing orange light, then this is all good. Add to Cart . Uber Boston Greenlight Hub- 239 Causeway St, Boston, MA 02114 Michigan. Wall Mounting a 55-inch TV: Is Weight An Issue? How to open the Hub Manager. In this video I'll show you how you can change or turn off the Hub light on the BT home Hub 6. Open a new web browser window and follow the on-screen help wizard to get connected. BT Hub Lights Guide Flashing Orange, Green, Purple & More. Also read: Switching Broadband Providers: Will Your BT Box Still Work? When you have a solid orange light, it means that the hub is operational but isnt connected to the internet for some reason. Youve tried to log in with the wrong username and/or password. The Big Tech Question is a joint venture between. The light should turn blue when it's ready. Using the Power button, turn your Hub off and then on again. You can try a few different methods to fix this issue. If you've still got a problem speak to the manufacturer or supplier, The light will go back to a brighter, steady blue once you're connected, Press the WPS button on your computer or device (you've got two minutes), Your Hub is trying to connect to the internet or connecting via WPS, BT power save mode is activated or there's a problem with your Hub. If you dial 147017070, you will get an announcement telling you your phone number. Find out how to fix your flashing purple light problem here. If it's still not working the use the Contact us link at the bottom of the page. 4G Assure has done its job. Wait a couple of minutes for it to start. This table shows how long each stage of the start-up process should last. BT Business Hubs: Help and guides for your model. If you see these colours when youre not starting up your hub, follow the instructions to try to resolve the problem. Eric Geier is a freelance tech writer. If the light doesnt turn solid blue after two minutes, you can connect a device to the Smart Hub using Wi-Fi or ethernet cable. This device has four ethernet ports and a USB slot. But did you know that each colour has a specific meaning? Go through the same steps as before to see if you can diagnose and fix the problem on your own. Samsungs Crystal UHD VS QLED: Which One is Better? Click on your model of Hub to find out what the lights mean. Enter your email address to subscribe to this blog and receive notifications of new posts by email. What the lights on your BT Smart Hub mean - YouTube 0:00 / 2:10 What the lights on your BT Smart Hub mean BT 33.5K subscribers Subscribe 261 Share 95K views 2 years ago Find out. Is there any noise on your phone calls? When you first plug in your hub, it'll take about four minutes to synchronise. The BT Home Hub 3 is an older model that only has one wifi band. Learn how your comment data is processed. Press the Restart button. If youre getting a green light on your BT Hub, then things are all good. There has been different models released over the last few years, so it may vary depending on which hub you have at home. He's the proud owner and author of makeawebsitehub.com a site that provides webmasters with valuable resources on how to build traffic and make money online from their blogs. Feel free to leave a comment if you want to get in touch. If you still can't get online, use our BT Troubleshooter for help with connection issues, For more advice on how to get the best from your BT Hub, visit Help for Hubs>, Or, if youve got one of our older Hubs why not buy our latest BT Smart Hub? How to restart or reset your Hub What the Smart Hub 2 lights mean Contact us What the Smart Hub 2 lights mean When you first plug in your hub, it'll take about four minutes to synchronise. Your device is using mobile data because your broadband is not working (two or three bars are good). If there are issues you need to contact BT as there could be a problem external to your property such as with the cabinet or cabling. The power is now off or the lights have been turned off. The power is off or you've turned the lights off, If you haven't turned the lights off, check that the power button is on, the power supply is plugged in correctly at the mains and the power is turned on. There are a few potential fixes for this issue. .wp-show-posts-columns#wpsp-4950 {margin-left: -2em; }.wp-show-posts-columns#wpsp-4950 .wp-show-posts-inner {margin: 0 0 2em 2em; } Make sure you're next to your Hub with a computer or device when you call us, If it's flashing blue, it's waiting for you to press the WPS button on your computer or device (you've got two minutes). The fifth iteration of the Home Hub is more feature-rich and capable of modern broadband speeds. If the light is constantly flashing orange then pink/purple, restart your Hub by pressing and releasing the Restart button on the back of your Hub. A green light on your BT Hub indicates that things are going well. Alternatively choose your Hub from the dropdown to find out how to connect. Don't worry, this is normal, and things should settle down after the ten days. If there's still no light, call us on 0800 111 4567. Screen Resolution Guide 720p vs 1080p vs 1440p vs 4K vs 8K, A Guide To The Different Types of Monitor Ports, Protect Your Home Network With Web Content Filtering, Add a RADIUS Server to Your SMBs Network, Convert Wireless Routers into Access Points, Double Trouble: How to Deal with Double NAT on Your Network. There are a few light colors on this modern/router combo device. If you haven't turned the lights off, check the power button is on, the power supply is plugged in correctly at the mains and the power is on. Like the original Smart Hub, flashing orange lights indicates that the device is connecting to broadband. Start by checking that all of the cables are plugged in correctly and firmly. Your Hub is in WPS automatic connection mode. switch it back on again via the Hub Manager. In this case, as above youll need to troubleshoot via a web browser. Tech geek, international speaker and occasional PC Pro podcaster. Add to Cart . The lights on a BT Hub are a little different to the majority of different routers out there, so you'll need to look through a colour coded guide to know what's what. Once the Home Hub reboots, you can reset your password. The lights will appear in this order: Your browser either does not have JavaScript enabled or does not appear to support enough features of JavaScript to be used well on this site. Restarting your device is the best idea if your hub is working fine. If you're not set to power mode, there's a problem with your internet. To indicate potential problems, the BT Hub uses a series of lights, such as purple and blue. No light means that it's connected successfully. Check your ADSL filters are plugged in correctly to your phone sockets. The Hub is attempting to connect to a device via WPS. Read our in-depth guide to troubleshoot a Flashing purple light. Your device is not paired to your hub. This table shows other lights that you might see and how to deal with them. Check the other lights in the silver bar at the bottom of the Hub and see the following list to interpret what it all means: Youre connected to broadband but your account might not be switched on yet. The lights will appear in this order: The next generation of wifi technology is also built-in, and users have the added convenience of being able to turn the lights on or off with just a few clicks. The purple light shows you are using 4G instead of broadband. If the status light is flashing orange, the device is attempting to connect to the Internet. A solid red light means that the Hub isnt working, and theres something seriously wrong. If the light does not turn blue, use a paper clip to perform a factory reset. This might be due to a problem with the electricity, or the cables, but if your hub is switched on, it will light up. Just connect the Smart Hub directly to the phone socket and that should make your flashing purple light problem go away. In this blog post, we will explain what the orange light means and how you can go about fixing it. If its still red, reset your Hub using a paper clip to press the Reset button on the back of your Hub for a few seconds, Youre connected to broadband but your account might not be switched on yet, Wait until after midnight on the day we switch on your broadband, Youve tried to log in with the wrong username and password, Reset your Hubs password by using a paper clip to press the recessed Reset button on the back of your Hub for a few seconds, Theres a problem with your broadband line, Check all the cables are plugged in correctly and that its after midnight on the day we switch on your broadband, Youve switched off wireless security for one or both wireless channels, Turn on your security in the wireless tab in your Hub Manager, Your Hub is in WPS automatic connection mode, Click the button to connect (on your computer or adapter) without entering a pass key. Use Wi-Fi or ethernet to connect a device and follow the on-screen wizard. The light should stay green for some time before turning blue, which signals that the Hub is working properly. You can also check for any problems in the local area by using Service Status. And you can help other readers too . Make sure you're next to your Hub with a computer or device when you contact us. Is the power cable plugged in and switched on at the mains. The Big Tech Question delivers straight answers to the biggest questions in tech. Using Smart Hub 2 as a modem only; Controlling the time when devices can access the internet on Smart Hub 2; Creating a Port Forwarding rule on Smart Hub 2; Set up and assign multiple Static IP addresses on the Smart Hub 2; Controlling the light on your Hub; Changing the IP address of your hub; WAN port on Smart Hub 2 and using it for Ethernet . Try moving Hybrid Connect. Its available for purchase directly from BT or as part of a BT Plus upgrade. The lights will appear in this order: Check the broadband cable (black with grey ends) is plugged in correctly and you're using a filter if needed. 1 Min Read. When you unplug a device, the cache is cleared and it starts fresh. You can go through the same processes as above and see if you can find a resolution for the problem. Save my name, email, and website in this browser for the next time I comment. Your browser either does not have JavaScript enabled or does not appear to support enough features of JavaScript to be used well on this site. One thing that you will notice about the BT Hub is that its lights are a variety of different colours, which might be a change for you if youve previously just had a red/green router at home. Using the Power button, turn your Hub off and then on again. However, they have different technologies inside. When you first plug in your hub, the lights will appear in this order. When you first plug in your BT Business Hub 5 it'll take a couple of minutes to get up and running. Its a simpler-looking router with a smooth profile, three LED status symbols, and a small universal status light. Flashing orange. The BT home hub is a great device that offers a lot of cool features, ranging from next generation Wi-Fi to smart channels to dual band and smart scan. If you still cant connect to the internet, report a fault and well put things right for you. If the light doesn't turn blue, use a paper clip to press your Hub's Factory Reset button. But for the most part, the colours have remained the same throughout. A flashing purple light is another indication that something is wrong. Your Hub is starting up and it should take at least 3 minutes. If it's disconnected, click connect. To indicate potential problems, the BT Hub uses a series of lights, such as purple and blue. TV Sizes Guide: Calculate and Convert TV Dimensions. But the red light typically indicates an incorrect username or password. BT Home Hub Light Colours: What Do They Mean? Add to Cart . Find out what the Hub lights mean. Depending on which Home Hub you have, youre going to find that the instructions on their lights may vary slightly. Wait a few minutes for the Hub lights to settle. Learn how your comment data is processed. Finally, theres a red power light. Check the broadband cable (black with grey ends) is plugged in correctly and you're using a filter if needed. This can be broken down into two parts. It communicates with a smartphone app to monitor performance. When the lights have stayed solid blue for two minutes, your hub is ready to go. If problems persist, contact BT directly for assistance. If you wait a few minutes, then eventually this will progress into a solid blue light. When the status light is solid orange, it could mean one of two things. Your Hub is connected to your broadband and working properly. If you have a BT Smart Hub 2 and youre seeing a purple light that isnt flashing, then your Hub is connected to EEs backup mobile network, but theres a problem with you main fixed-line broadband connection. If you need to disable this, follow these steps in reverse. After three minutes, it should turn to solid blue. if you've still got a problem then get some help from the manufacturer or supplier, The Hub is working but isn't connected to the internet. If youre seeing different coloured lights on your BT Hub, this article will explain what they mean. Give it at least three minutes to connect and, hopefully, the light will turn blue when its ready. Open a web browser and follow the on-screen help wizard to get connected. Once again, the best thing to do is wait a few minutes. Wait a couple of minutes for the Power light to glow blue. Spacehop 2023. First, BT wont offer technical support with third-party routers, so if something goes wrong with the new router youre on your own. The Hub is working, but its having difficulty connecting to the Internet. Use the Contact us link at the bottom of the page to get in touch. The Home Hub 3 is the oldest legacy router still used by BT. Generally, green and blue are considered to be good, whilst red, orange and purple arent so good. But once you learn how to decipher them, knowing the router and modems status is as simple as taking a glance. You will need to use a web browser on your computer and type in the address: 192.168.1.254If this address does not work for you, you can find yours on the back of the router itself, along with the admin password which you may also need. Video Was Edited Using Cyberlink PowerDirector: https://rover.ebay.com/rover/1/710-53481-19255-0/1?ff3=4\u0026toolid=11800\u0026pub=5575089112\u0026campid=5338607652\u0026mpre=https%3A%2F%2Fwww.ebay.co.uk%2Fsch%2Fi.html%3F_odkw%3DTranscend%2BDrivepro%2B200%26_osacat%3D0%26_from%3DR40%26_trksid%3Dp2045573.m570.l1313.TR4.TRC2.A0.H0.X.TRS0%26_nkw%3DCyberlink%2BPower%2BDirector%26_sacat%3D0 PC Screen Was Recorded Using Cyberlink Screen Recorder: https://rover.ebay.com/rover/1/710-53481-19255-0/1?ff3=4\u0026toolid=11800\u0026pub=5575089112\u0026campid=5338607652\u0026mpre=https%3A%2F%2Fwww.ebay.co.uk%2Fsch%2Fi.html%3F_odkw%3DDash%2BCam%26_osacat%3D0%26_from%3DR40%26_trksid%3Dm570.l1313%26_nkw%3DCyberlink%2BScreen%2BRecorder%26_sacat%3D0 The solid orange lights mean the same thing for the Smart Hub 2 as for the first Smart Hub. It should stay green for a little while, and when its on properly, then this light will turn to blue. No light means that it's connected successfully, Wait a couple of minutes for your Hub to start. Your Hub is trying to connect to the internet or is connecting via WPS. When your broadband is available, your Hub will switch back automatically, and the blue light will show. The flashing purple light suggests youve got no broadband connection at all, so the first thing to do is check everything is plugged in properly. The device has seven antennae, four gigabit ethernet ports, and dual-band Wi-Fi. Generally, green and blue are considered to be good, whilst red, orange and purple aren't so good. If the light remains green permanently, you need to reset the hub by pressing its factory . Check out the table below for more details. Need to know more about your BT hub lights in general? Home Home Internet BT Hub Lights Guide Flashing Orange, Green, Purple & More. Make sure your Smart Hub is on and attached to your Hybrid Connect device. If the light doesn't turn blue, use a paper-clip to press your Hub's Factory Reset button. Click the button on your device to connect without entering a pass key. When you first plug in your Hub, please wait for it to sync - this usually takes about four minutes. If you need extra support watch the video below. The orange light is the most common question that people have over their home hub. Checking your internet connected device should be your first step if the hub appears to be functioning properly. The light will turn steady blue when your Hub is ready. The flashing purple light suggests you've got no broadband connection at all, so the first thing to do is check everything is plugged in properly. If youve just got your BT hub or youve had one for a while, then it might take some getting used to. You will need to use a web browser on your computer and type in the address: 192.168.1.254 Show. If the light still doesn't turn blue, use a paper clip to press your Hub's factory reset button. How to access Virgin Media router settings? He has a degree in computer science, and he likes to stay up-to-date on the latest software releases. The orange LEDs could mean a few different things depending on the BT Hub model you have and the light's appearance. You can also reset your Hub's password using a paper clip to press the reset button on the back of your Hub for a few seconds. Your device has a strong mobile signal (two or three bars are good). Well come on to ways of fixing that problem in a minute. The only thing I have to be critical about is the hub light. Here, youll be able to troubleshoot the reason why your home hub hasnt been able to connect to the internet properly. If your BT Hub is flashing orange, dont panic! BT is one of the most popular broadband providers in the UK. Has your broadband been activated? Its one of the most common routers in the UK. Works for Automattic Inc., the company behind WordPress.com and Tumblr. Trying a factory reset is the best thing to do if youre fced with a red light. The central Power light will go blue and the Broadband light will be off, After a factory reset, youll be guided through the Smart Setup on all your devices. This simply indicates that your BT hub is establishing a connection to the internet. The light should turn blue when its ready. When you see flashing orange on the front of the Smart Hub, the device is connecting to broadband. Your Hub will return to normal mode after a few minutes. Find your broadband network login details. Need to know more about your BT hub lights in general? So hopefully this information will be useful. The light will turn steady blue when your Hub is ready, The Hub is working but isn't connected to the internet - this takes about two minutes, Connect a device to your Hub using a cable or wi-fi. This article contains incorrect information. Connect a device to your Hub using a cable or wi-fi. On older models, a duller blue light is an indication that your hub is in energy saving mode. document.getElementById( "ak_js_1" ).setAttribute( "value", ( new Date() ).getTime() ); Spacehop.com is a participant in the Amazon Services LLC Associates Program, an affiliate advertising program designed to provide a means for sites to earn advertising fees by advertising and linking to Amazon.com. Restart your device, and if the light is still red, contact us. Just switched from BT to PlusNet and so far - cross fingers - everything has been remarkably smooth. Your Hub will restart and the Power light will glow steady blue. Consider checking all cables and securing plugs. If you decide to reset your BT Hub, the login, Internet connection, LAN, Firewall, and WiFi settings will all go back to the default settings. Dont forget to check your microfilter if you have one. Your Hub is connecting to another wireless device using WPS. Your device is connecting to the mobile network. Thismay be because your broadband connection isn't set up yet, or because there's an issuewithyour broadband. If you have a blue light and your connection isnt working, its more likely an issue with the device than the hub itself. You can connect your home network to the broader Internet and deliver fast speeds to all your connected devices through one compact device. This might be due to your power, your cables, but if your hub is switched on, then itll have lights on.
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