Until that point, your monies are not protected by our ABTA membership or any other arrangement. We store these images for a short time in case they are needed by investigative authorities. 3.3 What if I want to upgrade my standard air arrangements? Please note that any request of this nature should be advised at the time of booking and confirmed in writing at least 45 days prior to your sail date. If you fail to follow this complaints procedure, your right to claim the compensation you may otherwise have been entitled to may be affected or even lost as a result. 2.7 Are there any formal health requirements? Please consult your travel agent or us directly for deposit, payment, cancellation and other information. Whilst onboard our ships you may participate in recreational activities. When is final payment dueexactly? - Celebrity Cruises - Cruise If you have booked a cruise only package, we shall only provide the services relating to the ship as set out above. Different countries may have different rules. Regrettably, flight delays do occasionally occur. When consumed in any shipboard restaurant, bar or dining venue, a corkage fee of $15 applies per bottle. We will only accept complaints from the lead name of a booking. Should your needs change after booking or you become aware that you need assistance as described above you must notify us immediately and we will make reasonable efforts to assist you at that time. If Celebrity Cruises' "best price guarantee" results in a decrease in the guest's cruise fare after the Final Payment due date, then the difference will be provided to guests in the form of a non-refundable onboard credit for use on the guest's cruise. Please review the Guest Conduct Policy at https://www.celebritycruises.com/gb/terms-and-conditions or contact your local booking office for further details in advance of travel. The contract between us is governed by English law. If you believe that any of your personal details, which we are processing, are inaccurate or incorrect please contact us immediately. To "Lift & Shift" the eligible booking, contact Celebrity Cruises at 1-844-418-6824 in North America or (316) 554-5961 worldwide. Please note we do not guarantee travelling with guests will be confirmed on the same flight arrangements, although we endeavour to meet this special request. 5.1 What If I am travelling with a group? Any flight sector not utilised will invalidate the ticket and the rest of the itinerary will automatically be cancelled. For more information, see https://www.nhs.uk/using-the-nhs/healthcare-abroad/apply-for-a-free-uk-global-health-insurance-card-ghic. You may then wish to contact your health adviser or pharmacy for advice on other preventive measures and managing any pre-existing medical conditions while youre abroad. Celebrity Cruises can accommodate the following special diets on board: vegetarian, diabetic, low-fat, low-sodium, low-cholesterol diets. For flight inclusive bookings, all monies paid to such authorised agents for your holiday with us will be held on our behalf until they are paid to us or refunded to you. Full details will be provided at the time of booking. And also be prepared for what is likely to be a long hold time on the phone - 45-60minutes+ is typical these days. No problem. Please note that your booked flight may not be the most direct route and may also involve multiple stops on route to your destination, which may involve you disembarking from the aircraft. RCL Cruises Ltd. is a UK registered subsidiary company and UK sales and marketing agent of Royal Caribbean Cruises Ltd. eDistribution Support Desk (Travel Agent Automated Booking Tools Support): For password or any other technical assistance with Celebrity Central, Espresso, Airwaves and other automated booking tools, please contact: E-mail: automationuk@celebritycruises.com. Guests with flights booked via Celebrity Cruises should also contact our Guest Relations team on-board who will be able to assist. If you cause damage to the tender or her furnishings, or equipment, or any other property on the tender, or to any other passenger, you shall be fully liable for such damage and indemnify Royal Caribbean International against all costs or claims which arise. If you have booked a cruise to the Galapagos Islands onboard a Celebrity Xpedition Class ship, please note that air carriers flying between Quito and Baltra typically limit the baggage allowance per guest to one checked piece of luggage not exceeding 20kgs and a small carry-on bag. Notwithstanding the above, you acknowledge and agree that the very nature of recreational activities on the shore excursion that you are participating in can be dangerous, with inherent risk, dangers and hazards and personal injury (and sometimes death) can occur, and you agree to assume and accept all risks of personal injury or death which may occur. Please note: Airlines may at their discretion refuse to carry passengers with certain medical conditions. If you can prove that the damage, delay or loss was our fault or the fault of the supplier of a service that we agreed to arrange as part of your holiday, we will compensate you for the loss or damage you can prove you have suffered as a result, subject to and in accordance with The Athens Convention. The final payment date is in three days for the cruise that we are looking at. The value of the supplement will be confirmed to you at the time of making a booking with us. peanut head. On occasion and due to operational reasons, it is necessary for us to switch from a docked port of call to a tender. The tender services are provided by independent third parties and Royal Caribbean does not operate, supervise or control them in any way. We use CCTV to monitor images on all Celebrity Cruises ships for the purpose of crime prevention and the safety of our guests. If any surcharge is greater than 8% of the cost of your holiday (excluding any amendment charges) and we advise you in writing no later than 20 days prior to the start of your holiday, you will be entitled to choose one of options (a), (b) and (c) as set out in section 5.5 below. Please check with your airline for details. For guests making bookings onboard any of our ships, different cancellation policies may apply. We reserve the right to correct errors in both advertised and confirmed prices. By providing us with the details requested under these Booking Conditions, you consent to the sharing of your personal data with third parties including where necessary the transfer of your personal data outside the European Economic Area for the purpose of fulfilling this holiday contract with you. FAQs: Cancellation Policy & How to Cancel | Celebrity Cruises Please advise us in writing of any special requirements you may have at the time of booking e.g. Additional policies for groups are located in the Appendices of the Travel Agent Guide and are enforced without exception. Celebrity Cruises Guest Conduct Policy may be enforced, up to and including disembarkation, if a guest violates any alcohol policy. We may also need to collect other personal details such as your nationality, citizenship, gender and passport details in addition to the details mentioned above. Where visas can be purchased onboard, guests are asked to complete the online check-in process, including all mandatory information at https://www.celebritycruises.com/gb in advance of their sailing. Celebrity Select Dining is subject to availability. . . Please note that only fully fit and able-bodied guests may occupy exit row seats on aircraft. We both agree that any dispute, claim or other matter arising out of or in connection with your contract or your holiday with us will only be dealt with by the Courts of England and Wales. You must therefore provide us with any personal information legitimately requested by us at the time of booking your cruise or where requested later, by the date we require you to provide that information. Celebrity Cruises: Payments & Refunds - Vacations To Go On board there are certain facilities where each entry is restricted by age. If you have booked a Celebrity Cruises flight inclusive cruise holiday via one of our authorised travel agents, you should receive from the travel agent a confirmation invoice issued by us which shows that we have arranged the flights as well as the cruise part of the holiday. #3. 1. About a week and a half later we received an email saying if our balance was not cleared our cruise could be cancelled. We will inform you at the time of booking, or as soon as we become aware, of the exact details required and the date we require that information. Deadlines for cruise deposits, payments & refunds (cheat sheet) . At times, we may offer promotional GTY offers. If you purchase one of our standard fly/cruise packages, build your own package via our website or purchase simply a cruise only holiday from us, you have the peace of mind in knowing that we shall have responsibility for the cruise element and all other aspects of your holiday that we have organised for you. You have 14 days from the issue date printed on the surcharge invoice to tell us if you want to choose option (b) or (c) as set out in section 5.5 below failing which we shall deem you to have accepted the change and will invoice you accordingly for such additional costs and indicate the time period to make such additional payment. If a problem cannot be resolved to your satisfaction and you wish to follow this up you must write to us on your return to Celebrity Cruises Customer Relations Department, Tel: 01932 834127 Email: customerrelationsuk@celebritycruises.com. These sailings are known as Immersion sailings and this means that the product will be tailored to the local market onboard in terms of language, food and entertainment. Terms and Conditions - Celebrity Cruises The 60 day final payment expires for cruises scheduled to depart after 3/31/2022. We are entitled to assume you do not object to our doing any of the things mentioned in this statement unless you tell us otherwise in writing. Please also note that where you are building your own package some flights may not necessarily return to the same airport in the UK e.g. However, the FCC must be used for a new cruise by May 31, 2022, on any cruise onboard . Celebrity Cruises at 1-800-437-3111 in North America or (316) 554-5961 worldwide at least 48 hours prior to sailing. You are required to follow all directions given to you by the staff on the tenders. You can also reserve your dining times in advance of your cruise through our websites Manage my Booking section. Anyone else deal with thisdid you let it ride until the date on the invoice? After you have placed a deposit to secure your reservation, you will be asked to pay the remaining balance of your fare at the final payment due date. . At the time of printing, all details listed in this brochure were correct. . a letter from a doctor etc.). At Celebrity Cruises, we pride ourselves on the quality of our staff. Expand. 5.4 What about advanced or delayed sailings and changes to the itinerary? If such evidence is not produced, the minor(s) concerned will not be permitted to board the ship or undertake the cruise. Cruise only guests who have made their own arrangements will need to contact their travel provider for assistance. Any additional bag will incur charges. All Activity; Home ; Categories ; Cruise Lines "A - O" Celebrity Cruises ; Celebrity Web-Site - Final Payment Date - Glitch? All sums you receive or are entitled to receive from the airline concerned by virtue of these Regulations represent the full amount of your entitlement to compensation or any other payment arising from such cancellation, delay, downgrading or denied boarding. whether or not you've made your final payment and whether or not you actually have COVID-19. Please also note that where guests who are travelling together but booked on different booking numbers, we cannot guarantee that we will be able to book the same flight itinerary, as this is subject to availability. Except where we specifically say otherwise in these terms and conditions, we cannot accept any liability or pay any compensation where your holiday and/or any other services we have promised to arrange or provide cannot be provided at all, or as promised or you otherwise suffer any damage or loss (as more fully described in section 5.7 above) as a result of circumstances which are outside our control (force majeure). The changed arrangements will then be treated as a new booking. For U.S. departing cruise and long haul destinations, hotel accommodation (room only basis unless otherwise stated) and transfers canbe added to bookings and at an additional cost. Book now for the best price and offer guaranteed from 150pp deposit. From August 2022 Travel + Leisure, published by TI Inc. Your table number will be confirmed in your stateroom at the start of your cruise. I suppose I'll go ahead and pay it but I am a t. Please note that any sensitive personal information you provide to us will be treated in the strictest confidence. Occasionally, we have to make changes to the brochure and other details both before, and after, bookings have been confirmed and, even more rarely, cancel confirmed bookings. 2018. Due to the utilization of GAP and TCs, the final payment may be submitted net of commission. For those with disability or reduced mobility we will seek to ensure comfortable travel through airports, piers and on board by liaising with airlines, port agents, hotels, transport companies and of course our ships to make any reasonable and necessary arrangements for assistance for genuine medical reasons. This policy is designed to ensure that all guests are able to participate in a safe and enjoyable cruise vacation and, as such, the Guest Conduct Policy sets forth standards of conduct for guests to follow throughout their Royal Caribbean International cruise vacation, including transfers to and from ships, inside terminals, while on-board, at ports of call, during shore excursions and at our private destinations. We cannot accept any bookings which are conditional on your preferred seating being or becoming available before departure. Guests are allowed to bring aboard, on embarkation day only, 2 bottles (75cl) of wine or champagne for consumption within their stateroom. This will be the case even if the services did not comply with the laws and regulations of the UK, which would have applied had those services been provided in the UK. Please submit your dietary request in writing at least 90 days prior to your sail date giving as much detail as possible as to your particular requirements. Generally, if you cancel you will have to pay the cancellation charges set out below on the total price of the booking: For cancellations received, the following cancellations charges will apply: For bookings confirmed prior to 1 July 2021: 5 days or less: 100%, 6 to 14 days: 90%, 15 to 28 days: 75%, 29 to 56 days: 50%, 57 days or more: Deposit only (including any increased deposit amount to cover the booking of non-refundable items). We/the airline will endeavour to satisfy any special service(s) requests such as special dietary requirements, meet and assist and wheelchair assistance. IMPORTANT: A violation of Celebrity Cruises Guest Behaviour Policies are cause for appropriate corrective action, including confiscation of improper materials or items, ejection of the guest from the ship or refusal to allow you to travel on or termination of future cruise bookings. This includes, for example, any additional services or facilities, which your hotel or any other supplier agrees to provide for you, or where the services or facilities are not advertised in our brochure or on the website, and we have not agreed to arrange them. However, the exact location of the stateroom on the ship will be allocated by us (at our discretion) and at any time up until checking in at the Port. Alcoholic beverages that are purchased in ports of call or from onboard shops will be stored by the ship and delivered to guest staterooms on the last day of the sailing. and will dispose of containers holding alcohol. If you do not wish to accept the holiday we specifically offer you, you may choose any of our other then available holidays. I just talked to a Captain's Club rep. Beginning 4/1/2022 it reverts back to the 90 day window. By using, participating in, engaging, or booking a recreational activity you acknowledge, agree and understand that the risk warnings contained above constitute a risk warning for the purposes of any relevant legislation. Reservations that "Lift & Shift" after final payment date are subject to cancellation charges based on the original booking's cancelation policy. If you book within 69 days of departure, you must pay the total holiday cost at the time of booking. We cannot accept any liability whatsoever for any mistakes and/or any incorrect/inaccurate information which results from the use of an out of date brochure. For the purposes of this policy, any cruise that has 3 or more days consecutive at sea will require infants to be 12 months old on the first day of the cruise/Cruisetour. I have a question about the due date for the final payment. Celebrity Cruises reserves the right to revoke or otherwise restrict drinking privileges of any guest, regardless of age. Please note that within the territorial waters of some countries on your itinerary or based on your embarkation port, the onboard shops may be closed or alternatively restrictions may be imposed on some items available for purchase or additional VAT added dependent on that countrys VAT rules. Celebrity Cruises Cancellation Policy | Cruise.Blog Celebrity Cruises' terms and conditions set out differing rules based on the length of the cruise, fare type, as well as country specific variations, which can be a lot to decipher. Travel + Leisure is a registered trademark of Travel + Leisure Holdco, LLC, a subsidiary of Wyndham Destinations, Inc., and is used under limited license. 1.7 How do I obtain the lowest price per person? Celebrity Cruises | Future Cruise Credit - Cruises.com The benefits to you of a GTY stateroom are that after your booking has been confirmed, we may (at our discretion) upgrade your stateroom to one of a superior category to that originally booked at no extra charge to you.
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