splashtop mouse not working splashtop mouse not working

(since I got my Surface Pro 4). Splashtop is a leading screen share application that provides fast and smooth remote connection to computers from various devices. Now, when Windows is loading with the spinning dot on the display, press and hold the power. However, if the remote computer is on your companys network while youre remotely accessing it to browse the internet, your company can still monitor your internet activity as if you were using the office computer in person. Completely restart the Android device by pressing and holding the Home and Power buttons simultaneously. While frustrating, there are a few methods to resolve this issue: The ability to remote print is not only convenient but integral in the modern world of remote work. The user only has to run the app, there is no install process. He only would be correct if I were trying to connect to the Console session, but that is NOT what I told them I wanted to do. This will automatically shut off the device. The file transfer function is invoked from within a session. Create a website or blog at WordPress.com, How to fix mouse cursor disappearing on RemoteDesktop, disappearing mouse cursor in Visual Studio on virtual machines, Microsoft Teams Call Analytics Portal in Office365, SharePoint Conference North America The Sessions that InterestMe, My reflections on European SharePoint Conference 2022 (and all thephotos), Employee experience and information management trends in2022, How we built the OnePlaceMail Outlook App on the Microsoft 365 Platform & AzureCloud, How to fix Azure Functions Timer Trigger unable to start running locally with VS2022 17.x(Azurite), Hosting a Single Page Application (SPA) from Azure Blob Storage that supports deeplinks, Enjoying some much needed sunshine in Auckland with my @. Select Start > Settings > Devices > Mouse > Additional mouse options > Pointer Options and adjust the pointer speed. That means an issue SPECIFIC TO Exchange servers, so recommending Kerio or any other mail server is 100% IRRELEVANT because a "specific Exchange server" issue is NOT a network problem and "isn't receiving emails" is not "specific" to Exchange. "You seem to be as qualified at reading English and looking at pictures as Splashtop's support was. If the problem were to persist and you needed something to help you i said "can't you use VNC?" Our team reviewed the video. I'm excited to be here, and hope to be able to contribute. We all make mistakes like YOU did. Next streamer update will fix these win7 corner cases, targeting end of June (in 2 weeks). Then via the Browse button below select the cursor file beam_r.cur. Anyway, thanks to your excellent post I now have a pointer again! As Chrome Remote Desktop is a Chrome web-based tool, uninstalling and reinstalling Google Chrome can also fix the problem. Close the file manager to return to remote desktop control. Seem like what you have done in the video is exactly as described. The fixes below should help resolve most, if not all, of these issues: Please note: This requires version 3.2.6.0 or later. QED. The Addon "3dxInventor" is NOT installed. To approach a computer remotely, it must first be set up . Let the device recharge and then turn the device back on again. Check with your Splashtop account administrators to ensure that access permissions for all computers are updated. 4. If Tablet mode is turned on, turn off auto-hide taskbar for both Desktop and Tablet mode. Therefore, your recommendation of "Cant you just use VNC or something similar?" So, when remoting into your computer, click and hold the mouse and then move the cursor up and down to scroll. And what are the pros and cons vs cloud based. Search apps & features in the start menu and open it. And thats it. No, obviously, I cannot use VNC or anything else to test this specific Splashtop issue. All you need to do is set up your Bluetooth or wired mouse to your iPad or iPhone (see below for instructions) and youll be all set! Brilliant! Step 1. Now hopefully you understand why i said "can you use VNC?". Get started with Splashtop for free with our free trial below to get unlimited remote access to your Windows and Mac computers from your iOS (or practically any other) device! QED. Thank you very much Great solution, I accidentally deleted a bunch of code because I couldnt see where the cursor was, Ouch! Because as I noted several times and proved with images, I already KNEW that Splashtop "isn't working as it is meant to" work on those computers (all 15, but two different models). Surely everybody knows the cursor disappears when typing but because of that feature, it is almost impossible to search the Internet for a mouse pointer that disappears when youre not typing. Clicking represents a touch. This has annoyed, angered, frustrated and wasted time for me for SO LONG!!! Step 3. A quick way I find of getting the cursor back is to press CTRL-ALT-END when in the remote session (same as CTRL-ALT-DEL on the local machine), then pressing cancel to get back to the main desktop. Our team reviewed the video. Here is how to change multiple duplicate displays to mirror one another via the Windows display settings: Once changes are confirmed, all windows should consolidate down into a single screen. You just don't get it. Number two, even if VNC worked, VNC would prove NOTHING, simply because it isn't Splashtop, and the issue was specific to a certain Splashtop product. 2. Lord that was bloody annoying ! ", THEN your response would have been perfectly fine and I would have thanked you for the suggestion. You will see a screen that looks like this where you enter the users 9-digit code. BTW, their SOS product DOES work on these problem systemswhich I figured out a few days after my post.Did I ask if other remote support tools had the issue? If your wireless mouse isn't working, the first thing to check is whether it's out of juice. After LastPass's breaches, my boss is looking into trying an on-prem password manager. Cookie Notice Ensure the device has a stable internet connection and all proxy, network, and Splashtop software settings are properly configured; Ask the network administrator if the following addresses are accessible on your network: amazonaws.com (as Splashtop servers reside on Amazon Web Servers), Make sure the port 443 is open for all traffic, including non-ssl. I got multiple incorrect answers from them, so I came here seeking better answers, only to be greeted with something that is blatantly obvious (use an alternative), BUT does not address the issue at hand. I have posted useless answers to others' thread before when I misinterpreted their issues. After entering the 9 digit code into the SOS screen of your Splashtop app, click the arrow to connect and the remote access session will begin. 3) After selecting language, press Shift + F10 to open Command Prompt. not really a solution but can help debug/address the issue. Right-click on entry for the mouse you're troubleshooting. The image below is my Win 7 VM. Change). Flashback: March 3, 1971: Magnavox Licenses Home Video Games (Read more HERE.) So, can any other Splashtop users verify that this scenario works? (LogOut/ However, another option besides uninstalling drivers is to reboot a key called VirtualDisplay. It's ONE specific product with ONE specific issue on SOME computers, and NO OTHER PRODUCT matters, not even one of their own other products. Keep pressing and holding for up to 10 seconds (until the device turns off). (i haven't tried this it is just a blind suggestion), Sure, I could "just use" VNC, or AnyDesk, or TeamViewer, or any of the dozens of other remote support tools, but let me ask you this question. Benefits of a Multi-Monitor Setup Whether you're using your iPad as a second monitor or outfitting it as a multi-monitor setup, there are a lot . Resizing the mouse pointer to 6 seems to bring it back temporarily but its HUGE. If your company has installed software on your work computer such as ActivTrak or SentryPC to track the web pages you visit, software you install, or other activity, then that tracking on your work computer will happen regardless of whether you are sitting in front of it in the office or remoting into it from home. Heres what well cover in this article to get you started, Install and set up the Splashtop app(s) that you will use to do the remote access, Start a remote access session and control a remote computer, Use your mobile device to navigate and control a remote computer, Remotely access and control Android devices, Manage your SOS account online (manage users on your team and account settings). I see that type of response, but I don't reply to them because they are not in my post thread. When you start the Splashtop Business app, be sure to log in with the email address and password that you used when setting up your SOS account. All I needed was someone with good reading skills to read what was right in from them and NOT miss it like you and they did.--------------, "Just because you cannot see the value in a suggestion doesn't automatically render it irrelevant." I'm excited to be here, and hope to be able to contribute. Remember that each SOS license allows 1 technician at a time to use SOS. Automatically blank the remote screen when connected. Fixed Windows 10 Remote Desktop mouse issue. thank you !!!! You can do this by disconnecting the mouse from the USB port and plugging it back in. And what are the pros and cons vs cloud based. It's a two part server/workstation software enabling for remote USB and found it here: Solution 1: Turn off the auto-hide taskbar option Right-click the taskbar, choose Properties, and deselect Auto-hide the taskbar. If the user visits the SOS app download page from an Android device, they are prompted to download the SOS Android app from the Google Play store. My original post outlined a SPECIFIC issue with Splashtop and requested someone else test with Splashtopusing the Splashtop-specific steps outlined. Connect to the target computer. On the guest machine (that you are remoting into) simply edit the current Windows theme and change the mouse cursor. Whenever you plug in a mouse, it restarts the mouse drivers and this alone could resolve the issue. This didnt work for me, but I have found a workaround: activating Display pointer trails and set speed to minimum. It does not matter if every other vendor on the planet cannot connect to an active RDP session, because I already KNOW that Splashtop CAN do it by design with their Splashtop Streamer. Generally, Splashtop should be fairly responsive with 1.5 - 2Mbps of uplink from the computer being remotely accessed. This is the contextual mouse cursor.Any help welcome please before we get onto Splashtop support? "Exchange crashes on install" can you use kerio? This is usually a temporary loading issue, which means all the user must do is open the recent applications menu on their mobile device. Bonus Flashback: March 3, 1969: Apollo 9 launched (Read more HERE.) I only can click the "(Console) - Connected" session. No, Splashtop does not monitor your web traffic while remotely accessing a work computer. This is indeed helpful, thank you so much. If youre already familiar with the iOS interface, then this should be very easy to pick up. On the Client machine, launch Remote Desktop, and create a virtual desktop connection. After they install and run the app, the experience is the same. Ive tried every driver, policy changes, and display setting changes. My name is Helga York. Down at the other end of the market, the most affordable laser mice still tend to be $5 to $10 more . useful because it allows you to see if the PC is preventing you or splashtop isn't working as it is meant to. If they are in my post thread and they contribute little or nothing to the issue, then sometimes I do respond in frustration.You were my "vent point" ONLY because your response had nothing whatsoever to do with the specifically outlined issue and set of test steps FOR THE SPLASHTOP PRODUCT that I asked if others could test.Regarding your "Just because you may know of other remote support tools doesn't mean that you have actually considered using one to test whether they also exhibit the same issue in the scenario" comment, I have ZERO NEED to know if SOMEONE ELSE'S PRODUCT does have the same problem, because I already know that Splashtop CAN DO what I needjust not on THIS CLIENT'S computers. my problem is that my newly bought Spacemouse Pro doesnt really work when it comes to Hotkeys in Inventor. 0 Comment actions Techsupport November 18, 2015 20:46 Just to add another item: The menu dropdown works after I make any change to the Windows Theme. So pleased I found this after trawling through all the idiot didnt read the manual posts on other sites. First noticed this behavior after logging in with splashtop. What are some of the best ones? THANK YOU for sharing. it take THREE detailed emails to get to this resolution when as you noted, this View all posts by Cameron Dwyer, Disappearing cursor, Missing cursor, RDC, Remote Desktop. Click " Additional mouse options " on the right side of the screen. The problem right now is while using splashtop, my mouse doesn't lock therefore my mouse goes off screen when I click. 3D mouse working remote. Thanks a lot There were many other solutions on net, but yours was perfect. I decided to let MS install the 22H2 build. Here are some tips you can follow to protect your privacy while working remotely: Enable the features to prevent tampering by others during a session. You can remotely control the computer, open files, and more using the iOS touch based interface. I don't get why you fail to comprehend that simple fact.Regarding your "I also note the plethora of splash top users" comment, I looked for a Splashtop-specific forum and found Remote Support. When youre done with the session, just click the End session button at the left of the footer toolbar. 6. Splashtop recently released update versions. Bonus Flashback: March 3, 1969: Apollo 9 launched (Read more HERE.) As long as you do NOT log into the Windows Our team will post a response for you at Splashtop support site (your ticket) shortly with a workaround to resolve the corner case win7 issue. I love getting comments like yours. Tempered glass screen has no mistake about the ipad or the screen has no longer be done in anywhere. Multi-Monitor Viewing Options Multi-to-Multi Monitor View The true multi-monitor experience. But now with iOS 13 making it possible to use a mouse with iPhones and iPads, you can control your remote desktop with a mouse when remoting from your iOS device! See Software Compare Both. It's also just as irrelevant as your suggestion.Testing SOS was merely curiosity, and the fact that it worked HAD ZERO EFFECT in helping find out why the regular Splashtop product did not work on those problem computers. Some seem to have resolved this by either enabling or disabling mouse trails in Control Panel -> mouse. Yes No AM ambercalm Replied on October 4, 2016 Security Choice of whether to request permission from the user when someone tries to connect. After LastPass's breaches, my boss is looking into trying an on-prem password manager. The difference between you and I here is that when they corrected me, I acknowledged it that I screwed up and didn't try to defend my unhelpful answers. You need to hear this. The GoToMyPC Pro Plan costs $41.50 (monthly-billed price) per computer per month and supports access for 2 to 50 computers. "), and they kept focusing on that point, which is what made me so angry. A recent New York Times article titled How Your Boss Can Use Your Remote-Work Tools to Spy on You has led some people to worry that Splashtop can be used as a tool for managers to spy on their employees. File transfer is supported in version 2.6. Addicted to coffee. Until they are all ticked and working I cant fully remote (as I had done previously) my common experience is I can see the remote but cant click on the screen. If I try to help one of those RDP users via Splashtop, when I log into their RDP session via Splashtop's choice to connect to the active RDP session, it kicks them out of their RDP session, and if they log back in via RDP, it kicks ME out of the Splashtop connection. All remote desktop connections are secure and encrypted. If your device has a firewall or anti-virus enabled, ensure the following Splashtop processes arent blocked: Windows XP or Server 2003 computers must be, running XP SP3 or Server 2003 SP2 with the most recent Windows updates to support the latest security/encryption algorithms, and have the. If you have five licenses then any five people from your list of technicians can use SOS concurrently. For example, you can set the right click to be the home button. was IRRELEVANT to this specific issue. Your Users must install an XPS reader on the local Mac in order to allow the Windows machine to use the printing feature. Copyright 2023 Splashtop Inc. All rights reserved. is a KNOWN ISSUE?Gregg. No. If so, change the cursor movement in Excel so it's set up properly. The "Active" named session should allow BOTH simultaneously.I have sent them proof that it worksa screen shot of a live RDP session on one monitor with Splashtop connected to it on another monitor, and both live. Proving that someone else's product works when I had already proven that their own product can work would have been a waste of time. No matter how many ways you try to twist my SPECIFIC ISSUE to fit your answer, YOU ARE WRONG.Gregg. Adjust your cursor speed, mouse wheel settings, and scroll line options. As you try to remote in using Splashtop into the console session, the RDP will disconnect. This topic has been locked by an administrator and is no longer open for commenting. In the upper right you can access your account information and subscriptions. thanks! Open the Splashtop Controls" menu in your remote session and make sure that Trackpad Mode is enabled. console session, and then switch to the RDP session, then Splashtop & RDP Cant you just use VNC or something similar? Follow instructions 1-5 above to make sure AssistiveTouch is turned on. Solution 2: Relaunch Elements Organizer Close Elements Organizer. "Splashtop wont let me connect at the same time as an end user!" This is indicated by the icon at the center of the toolbar, as shown below. With Splashtop SOS, you canuse your computer or mobile device to remote access and control remote computers and Android devices. I'm checking with support team. stay tuned thanks. However, all it did was detract from the point.----------------"a sounding board on a forum that, by anyone's logic would be less use than the support department of the software you had an issue with. Why the BIG DEAL you made out of it? Ahh so my suggestion was valid and you tried it (without consciously knowing it), testing other remote desktop apps does not exhibit the same issue, ergo you could discount an actual PC problem and could have proven to the technical team, seeing as they were being so obtuse, that it was the splashtop software that was at fault if they tried to tell you it wasn't. Tap pair to disconnect my dual 38-inch and mouse but it's connected, we hooked up. Splashtop users are able to toggle the blank screen on/off while in a remote session, as well as the lock remote computers keyboard and mouse to prevent tampering while youre working on the computer. They give you the code displayed in the app and you use that code in your Splashtop app to remotely access and control their Android device. Lock the streamer settings using Splashtop admin credentials. This topic has been locked by an administrator and is no longer open for commenting. To continue this discussion, please ask a new question. You can try these steps to resolve the issue: Configure Splashtop settings for individual remote PCs: The next time users create a connection, the display will be crisper since its adjusted the resolution to mirror your home computer/laptop. Please help attach logs in your ticket. Check the Synaptics 'Device Settings' tab, Tapping, and check Tapping is enabled. Apply, and voila, the cursor is visible again and the remaining pointers are still white. But the more budget-friendly plans (Splashtop Personal and Splashtop Business Solo) users must manually switch back and forth between the displays: Please note: The secondary monitor should open in its own window. I dont know how many mistakes I made because I couldnt see the (expletive deleted) mouse pointer. I can feel the pain you were in and really glad I was able to help you fix it! Just open the Splashtop Streamer and choose Install Printer Driver. This is the contextual mouse cursor. 1=on, 0=off. Renaming the file worked Launch the file manager from the control bar. "Exchange isn't receiving emails" can you use kerio to see if that receives email? On your iPad, click " Trust " when " Trust this computer " pops up. Thank you. Look for the "+" SOS icon when you start the app and tap it. Thanks for leaving your comments, youre right it might help others! Keep in mind that the only way someone could access your work computer is if 1) they have a user account within your organizations Splashtop account, and 2) the account administrator set their access permission to be able to access your computer. Reinstall Google Chrome. Please note: If you are connecting to a dual-monitor system, three virtual displays will appear. Open the Start / Settings menu (click the gear icon in the left column); Navigate as follows: System>Power & Sleep. Solution 6. You are wrong, pure and simple.Your ridiculous "Ahh so my suggestion was valid" comment is WRONGAGAIN!!! Want to give it a try for yourself? Its work when I change the guest os one. I will work with our team actively to help resolve if the issue persists. I found this post while researching how other people have fixed the problem. Think this help any others like me. Because you came on a forum with extremely limited to none knowledge on the software in question after originally not getting the answer you were looking for and getting nowhere with the one and only set of people that could actually help you. Splashtop wired xdisplay not working is a very common issue for Android OS users. On the streamer computer, navigate as follows: Right-click install_driver64.bat (for 64-bit OS) or install_driver.bat (for 32-bit OS), Create a remote session to the client computer, Once the drivers installed, a virtual display will appear after a remote session begins effectively (usually called SP-DSP00), Show solid color background on remote computer desktop. Do the cursor settings go back to the original settings? I wanted to know if i can remote access this machine and switch between os or while rebooting the system I can select the specific os. Youll get unlimited remote access to your computers at any time, from anywhere in the world. Just because you cannot see the value in a suggestion doesn't automatically render it irrelevant. Vincent (the first responding tech have this same information?Why did Youll also get fast connections with HD quality and sound and see your remote computer screen in real time. Thanks and apology for the issue encountered. (Mine shows disabled if I use the function key to disable it- surprise..:)) Have your end-user go to the SOS app download link displayed in your Splashtop app (sos.splashtop.com or sos.splashtop.eu, depending on where your account is located) to download and run a small program or app and give you the 9 digit code. To continue this discussion, please ask a new question. Haha, you get the award for the most enthusiastic reply posted on my blog. Get started with our Splashtop Business Access free trial and use a mouse to control your computer from your iPad or iPhone device! Steps: Open the Terminal on the computer with streamer installed and execute the command: touch "/Users/Shared/SplashtopStreamer/com.splashtop.input.hid" Restart the "Splashtop Streamer" program. : I was messed up by which Windowss pointer would I change for ( Guest or Host ). Hope this helps. Check through the settings and adjust any you want to change. The good news is, this is not a huge obstacle and the solution is practically as simple as printing from the same operating systems, once the correct reader is installed. It's 100% irrelevant to getting the Exchange issue fixed.". So, first interaction here, so if more is needed, or if I am doing something wrong, I am open to suggestions or guidance with forum ettiquette. I was about to start digging into Citrix settings. Simply close the app, and it should work upon opening it again. 0 Comment actions Please sign in to leave a comment. From the interface, you'll see a list of all remotely-accessible devices. You will be prompted to log in with an administrator account on the Windows machine and you will then be able to perform activities that require administrator privileges. It's possible to use Splashtop and RDP together, but as you connect with Splashtop, you should Not log to the windows login of the Console and should just immediately switch to the RDP terminal session. Solution 1. Disable hardware acceleration of the display adapter on the computer Unfortunately, while offering plenty of valuable features, things get hard when Splashtop doesnt work. Once your Bluetooth or wired mouse is connected to your iOS device, you can customize a few of its settings from within the AssistiveTouch menu. Sadly, 720px is the highest resolution currently supported by the driver. Chief Technology Officer at OnePlace Solutions. Privacy Policy. During a remote session on the office computer, right-click the desktop; Select Duplicate these displays from the Multiple Displays section. Thanks! Your ""Exchange isn't receiving emails" can you use kerio to see if that receives email? If nothing else works, try downloading the certificate (gdroot-g2.crt) from GoDaddy: Turn on Reduce display quality when network is slow: Try utilizing lower resolution for the remote display , Check for network issues by running a ping test on both computers/devices, Open terminal/command prompt and type ping www.google.com -t, Run the test above on both machines (while being connected to Splashtop), and check the results for errors and connection timeouts when disconnects occur, Run speed tests on both of the computers/devices, Once the test is complete, note the networks upload, download, ping, and download speed as high ping times (latency) can trigger lag during remote sessions, Even if the test returns a pass result, ensure non-ssl packets are permitted via port 443, Navigate as follows: System Preferences>Security & Privacy>Privacy, Click on the lock at the bottom of the window to make edits to the Accessibility settings, Click on the lock again to make sure no further edits can be made.